Store Manager

Overview:
The Store Manager is responsible for providing an outstanding service experience by making meaningful connections with new and returning customers. They drive sales and profitability for the store location by selling tires and related services through communicating benefits and product features appropriately. The Store Manager is able to manage all store functions. They set expectations, communicate regularly with associates and are responsible for customer satisfaction, safety, sales and profitability goals. The Store Manager leads, coaches and directs store associates to ensure optimal store performance.

Essential Functions:

  • Responsible for meeting or exceeding established objectives in the location, units, profitability, and employee and customer satisfaction for assigned service location. Utilizes all informational tools and software to control expenses and maintain optimal productivity and workflow levels.
  • Assist in developing and implementing service locations operating budgets.
  • Lend practical guidance and motivation employees. Work to develop improved communications including service location meetings, and motivational meetings to build teamwork as well as team spirit. Discuss sales, payroll, promotions, expenses and the flow of the business. Report results and recommends changes to senior management.
  • Assist in analyzing service locations’ monthly results and recommend specific improvement plans.
  • Lead, coach and direct staff to ensure optimal performance. Sets expectations and communicates regularly with staff on goals, customer satisfaction, safety and training while insuring that policies and procedures are followed.
  • Recruit, train, motivate, develop, and retain qualified employees and have individuals working at high performing levels delivering quality service and customer satisfaction.
  • Deliver quality work on time, every time to the customers to ensure long term growth in sales/service and profits.
  • Work with other departments (sales, marketing, distribution, corporate, etc.) to grow business and increase sales for your assigned service locations.
  • Maintain a safe and clean store environment. Follow all operation procedures to protect our assets (i.e. OSHA rules, hazardous waste, security system, and filing timely paperwork).
  • Assumes other responsibilities as needed.
  • When needed, help with required service work (both in the shop and on the road), and warehouse responsibilities.
  • Maintain the proper inventory, controlling the inventory within the store through tracking and the use of established monthly inventory reporting as required.

Qualifications:
A minimum of 3 years management experience in the Commercial Tire business or in a related transportation industry is preferred but will train the right candidate.

Requirements:

  • Language skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Basic mathematical skills.
  • Ability to apply common sense understanding to carry out instructions furnished in writing, oral or diagram form.
  • Computer skills: Basic computer skills; training will be provided as needed.
  • Communication skills: Must be good at communicating with customers, employees and vendors in person, on the phone and via electronic tools such as e-mail and text messaging


Benefits include (but not limited to)

  • Competitive pay
  • Full health benefit package (Medical/Prescription, Dental, Vison, Life and more)
  • Uniforms
  • 401K with company match
  • Paid holidays, sick and vacation time

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